Comments and ratings from Scott Horwitz

The World-Wide Sushi Restaurant Reference
Comments and ratings from Scott Horwitz

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Scott Horwitz has contributed information about 1 restaurant, Rise.

About Rise (Chicago, Illinois, USA)
Last visited August 2007.

Variety of sushi: Usual selection.
Freshness of sushi: Fresh.
Presentation of sushi: Average.
Generosity of sushi portions: Average.

Promptness of service: Very slow.
Courtesy of service: Very rude.
Accuracy of service: Most inaccurate.

``In the several years of eating at Rise, I am shocked at the treatment we received from the manager, and I will never eat there again. My wife and I ordered carry out. We are loyal customers and forego the sushi places that are closer to Evanston and make the 25 minute trip there and back to pick up our food. Upon returning home we discovered that the scallop rolls we ordered were in fact octopus. We called to alert the restaurant about their mistake. After two completely confused hostesses, we finally got the manager on the phone who informed us that there would be no refund of the $10 for the two incorrect rolls. Apparently the owners (who do not live in the United States and cannot be contacted by anyone other than the manager we spoke to) have issued a fatwah that no refunds may be given unless the wrong food is returned to the restaurant. The manager would not send his delivery driver to pick up their mistake and informed me that they would do nothing to rectify their mistake. The lesson: you'd better make sure that everything is absolutely perfect before you walk out that door, cause these guys don't care if you are satisfied with the food or the service. This seems like a small offense, but really their inability to fix a mistake of their own making shows how little regard Rise has for its customers. For the $10 they got to keep on their mistake from me tonight, the manager conceded that he would rather not have me as a customer. Choose wisely. Find a different place to eat. ''

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